[IMPORTANT] Our policy has changed for language use during tour.
As of August 11, 2023, ALL tour we present has new terms as follows;
You need to be able to: - comprehend and reply the language we use in tour.
In other words, you ALL might need to understand and act when guide instructs it would be the safe option to do so. You CANNOT participate if you do not understand what guide says, when we speak about "your" safety.
You need to understand and reply in Japanese during Japanese tour. You need to understand and repy in English during English tour.
Our guide service DO NOT use [Chinese; Mandarin or Cantonese], or [Korean] language. We CAN guide in [Japanese] or [English].
We will decline your request, even at reception, if we cannot communicate.
Toya Guide Center
To International guests
Our tour(especially canoeing tour) is using either Japanese or English. Choice in guiding language is based upon "who reserved first and which language they use". So, when English-speaking guests reserve first, the tour will be guided in English. You cannot join in Japanese-guided tour unless you are fluent with Japanese.
It is very important that we are able to "communicate" in case of sudden weather changes that may influence your canoeing safety.
We strongly advice that you, yourself, is applying for tour, NOT your friend who can speak Japanese. Anyone who cannot communicate with us will be cancelled for above safety reason, even on the day of tour.